For agencies
Quote Cyprus with the same confidence you quote your own city.
You already have patients asking about treatment abroad. What you need from a destination partner is a fast answer, a price that holds, and someone accountable on the ground. That is the whole of our job.
How it works
Six steps, and you are only involved in two of them.
You send the case
Diagnosis, age, relevant history and imaging if you have it. A short email is enough to start.
We answer in four working hours
In writing: whether we can help, how, and the next step. If we cannot place a case well, we say so rather than keeping you waiting.
Your patient has a no-cost consultation
With the consultant who would perform the treatment. No charge, no obligation, arranged around the patient's timezone.
You receive a priced proposal in 24 hours
A personalised, itemised, all-inclusive figure with the programme, the surgeon and the facility named. This is the document you put in front of your patient.
We take it from the airport
Transfers, hospital, hotel, treatment, rehabilitation, the companion — managed by one named Patient Manager who reports to you in writing while the patient is here.
Aftercare and settlement
Your patient goes home with a written home-care plan and scheduled follow-ups. Your partnership fee is settled on the next monthly cycle with a per-case statement.
What you get
The things that make a destination easy to sell.
Prices that hold
One all-inclusive figure per case, fixed before travel. Your margin is never eaten by an on-arrival adjustment you have to explain to a patient.
Dossiers before you commit
Named consultant, qualifications, registration and annual case volumes, plus the facility's accreditation — issued to you before the case is confirmed, so you can answer a nervous patient properly.
One point of escalation
A named manager with a direct number. Not a shared inbox, not a ticket queue. Answered, not logged.
Written daily updates
While your patient is in Cyprus, your desk receives written progress notes. You never have to chase us to find out how your own client is doing.
Your relationship protected
We do not market to your patients, and we do not take their repeat business. It is in the agreement, not just in the conversation.
Materials you can use
Programme descriptions, inclusions, facility and surgeon information, and case-ready summaries you can put in front of a patient without rewriting them first.
Commercial terms
Simple, written, and the same every month.
Partnership fees are agreed in writing before your first case and applied per completed case. They are settled on a fixed date each month, with a statement showing every case in the period. We do not renegotiate case by case, and how Solence itself is remunerated by the provider has no bearing on what your patient is quoted.
Rate cards, the case submission template, surgeon and facility dossiers and our written complication policy are issued to registered partners. Ask and you will have them the same day.
What we ask of you
- Send complete cases — diagnosis, history and imaging where it exists. It is the single thing that makes a four-hour answer possible.
- Set expectations honestly with your patient. We will not overpromise to you, and we ask that you do not overpromise on our behalf.
- Tell us early when a patient changes their mind. Theatre time and hotel nights are held for real people.
Questions partners ask
Before the first case
How quickly do you respond to a case?
Within four working hours you receive a written answer: whether we can help, how, and the next step — which is a no-cost medical consultation for your patient. Within twenty-four hours of that consultation you receive a fully priced, personalised medical proposal.
Is the price really fixed?
Yes. The quoted price is all-inclusive and fixed before travel, and it does not rise on arrival. The only exception is additional treatment judged clinically necessary during the stay, which is always agreed with you and the patient in writing beforehand.
How are partnership fees handled?
Your partnership fee is agreed in writing before the first case, applies per completed case, and is settled on a fixed date each month with a per-case statement. We do not vary it case by case, and we do not deduct it from what your patient was quoted.
Will you approach our patients directly?
No. The patient relationship is yours. We do not market to, re-contact, or take repeat business from patients introduced by a partner, and that undertaking is written into our agreement.
What happens if there is a complication?
Every partner receives our written complication policy before the first case, setting out what is covered, who bears which cost, and how readmission or revision is handled. It is a document, not a conversation.
Which specialties can we send you?
Orthopaedics is our first specialty, with dermatology and aesthetics alongside it. We are adding further specialties as capacity is contracted — ask us about a case outside these areas and we will tell you honestly whether we can place it well.
Send one case. Judge us on the answer.
Four working hours to a written response. No partnership agreement required to test us.